Frequently Asked Questions
Everything you need to know about your new favorite plush companions.
What materials are used in Pals Plushies?
Every Pals Plushie is crafted from premium, hypoallergenic faux-fur and filled with high-density recycled polyester fiber for maximum softness and durability.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day 'Love Your Pal' guarantee. If you are not completely satisfied, you can return your plushie in its original condition for a full refund or exchange.
How do I clean my plushie?
To maintain fluffiness, we recommend spot cleaning with a damp cloth and mild soap. For a deeper clean, place the plushie in a mesh laundry bag and use a cold, gentle machine cycle, then air dry only.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
Are your products safe for children?
Safety is our priority. All our plushies undergo rigorous safety testing and meet ASTM and EN71 standards, making them safe for all ages, though supervision is recommended for infants.