Returns & Exchanges
At Pals Plushies, we want you to love your new fashion companions, which is why we offer a 30-day hassle-free return policy for all items in their original, unworn condition. If your plushie-inspired apparel doesn't feel quite right, we are here to help you find the perfect fit.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Items
Place the items in their original packaging with all tags attached to ensure they stay protected during transit.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.
Drop Off and Refund
Hand your package to the designated carrier; once received and inspected at our warehouse, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing